| Bookseller/Vendor FAQ* If you are ready to place an immediate first order and wish to expedite the account/order process, please call us at (979) 779-2300 and ask to speak to Steve Britton. What markets do you serve?
What kind of products do you distribute?
What is the minimum order you require?
What are your discount rates and how do you calculate them?
What are your shipping and handling policies and fees?
What is your policy on returns?
What is your policy on products that are damaged, lost, or stolen in transit?
Do you participate in promotional operations with vendors?
How do I place an order?
What is the billing and payment procedure?
What is required to establish a business relationship with Britton & Knowles Distributing?What markets do you serve? With some few exceptions, Britton & Knowles contracts with our clients as the sole agent empowered to distribute their products for sale within an agreed upon trade region and to an agreed upon market. We make our clients' books, book-related materials, and other products available to all retail, specialty, and educational/organizational markets, and to some wholesale markets. 
What kind of products do you distribute? We offer quality general and YA books, fiction and nonfiction, including audio books, cookbooks, Christian books, technical manuals, educational texts, and children's illustrated and picture books. We also represent role-playing game books and materials, graphic novels, art posters and prints, calendars, and some other specialty and book-related materials.
What is the minimum order you require? As a matter of policy, we do not set a minimum order on most products, but we may do so for selected products if this is requested by a client company.
What are your discount rates and how do you calculate them? For sales of books and related materials, we follow industry standards and base the discount on a percentage of the publisher's suggested retail price. For sales of other items, the discount depends on the base price and level of representation agreed upon with the manufacturer. Although we do not require minimum orders, we do use a sliding scale to adjust the discount based on the total number of units ordered of each title or product. We offer specifically adjusted book and related material discount rates to museums, libraries, and educational organizations.
What are your shipping and handling policies and fees? Unless otherwise agreed, booksellers and vendors pay the cost for the initial shipping and packaging as a component of their orders. We deduct the cost of shipping returns from our client payments. Our standard method for shipping is UPS Ground. A vendor that wishes to use an alternate shipping option must arrange this with us during the placement of the order.
What is your policy on returns? For books and related materials, we follow industry standards unless otherwise specified in our agreement with the vendor. We accept returns of products that are in good resale condition. We do not accept returns of products that have been cover stripped or disfigured by sales marks, severely damaged, effectively destroyed, or shopworn to the point of negligible value while in the physical possession of the vendor. For other products, our return policy is determined by our agreements with both the manufacturer and the vendor. We prefer to supply in calculated lots to minimize returns, and we ask booksellers and vendors to work with us in determining actual market requirements and capacity.
What is your policy on products that are damaged, lost, or stolen in transit? We consider this the responsibility of the shipper. Products damaged, lost, or stolen in transit from our warehouse are our responsibility until they reach their destination and are accepted by the vendor. Those damaged, stolen, or lost in transit from the vendor are the vendor's responsibility until we accept them.
Do you participate in promotional operations with vendors? Yes, depending upon the scope of our agreement with the client involved. This may consist of anything from the placement of specialized product displays to media promotions and author/artist book signings. We will work with vendors on a case-by-case basis regarding promotion.
How do I place an order? We accept orders by postal mail or express service, email, and telephone, secured by purchase order, check, credit card, or credit account. We are at present constructing a system by which we may accept orders submitted electronically through our website. Your order form must include: Title or product name/description ISBN or UPC Unit quantity Shipping address Shipping preference Delivery address Contact information for recipient (name, title, email, telephone, fax) Purchase Order and/or account number
What is the billing and payment procedure? We will pack an invoice and cargo list with your order. If you use separate billing and delivery addresses, an invoice will also be sent to the billing address. Except under pre-arranged conditions, we ask that vendors make payment, by the agreed-upon method, within thirty (30) days of the receipt of the invoice.
What is required to establish an account with Britton & Knowles Distributing? * If you are ready to place an immediate first order and wish to expedite the account/order process, please call us at (979) 779-2300 and ask to speak to Steve Britton. If you aren't ready to place an initial order but do wish to open an account with us, complete and return the New Account Application either electronically or in hard copy. One of our representatives will contact you immediately. At that point, you will be asked to submit to us more in-depth information about your company's sales and promotional programs. The standard terms of our booksellers and vendor contract require that a new account applicant will establish a line of credit with us and/or or set up a specific method and schedule of payment.
To begin the process of establishing your account, complete our Bookseller/Vendor Application Form and submit it to us. You may download the PDF form and fax it to us at (979) 779-9635, or you may use the online form to submit your information directly to us. Online Bookseller/Vendor Application Form
Print Bookseller/Vendor Application Form (requires Adobe Acrobat Reader)
Once you have completed and submitted an application, our management board will review it and respond within three weeks. To request a copy of our latest catalog, or to download it electronically, please go to the Catalog page of this website. |
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